The terms and conditions are covered in detail in our website Terms of Use. Please read carefully to make sure you’re eligible. A summary is below.
Note that in order to be eligible for the 30-day Score Improvement Guarantee, you agree that you must have done all of the following:
- completed the post-registration questions and provided previous exam scores during sign-up
- completed all of the course material activities and practice tests
- completed all mini mock or mock tests included in your package, including your speaking appointment
- completed all assessments included in your package
- attended all tutorials included in your package
- requested the refund within 30 days of completing your exam (maximum 30 days from your package expiry date)
- contacted our Support Team via our contact form and included a copy of your score report (dated within the last 30 days)
Note: refunds only apply to the initial cost of the package or any upgrade fee paid to access the package and does not apply to any additional add-ons, extensions or course switch fees incurred with us.
It may take us up to 5 business days after acknowledging receipt of your request for a refund to make a determination as to your eligibility to receive a refund under the ‘30-Day Score Guarantee’ and, if approved, the funds may take 5-10 business days to reach your account, depending on your bank’s processing times.
